We posted something on Delicious which took us into the forum pages where people were complaining mostly about the prices of broadband and how quick it was, the costs of cancelling a contract early etc. but this lady wrote this
"YOU CAN CANCEL YOUR VIRGIN SERVICES WITHOUT PENALTY FOLLOWING A PRICE INCREASE!!!!!
I complained to Virgin over the new price increase and was told that I
would have to wait until my minimum term ends (another 5.5 months)
before canceling without penalty.
I read through the T+Cs and found under section J, part 3 that if
there is a price increase you can cancel with 30 days notice without
penalty.
I rang back and this was confirmed.
They don’t make this information well known to customers!
Not being with them, we don't know, but if it is true and a lot of you good people out there who are with Virgin may firstly know the answer as to whether it is true or not and, of course if it is true then maybe this is something you need to know if you are thinking of cancelling.
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